Overview – Acupuncture Accessibility
At Balance AcuMed Clinic, we ensure full, equal access and respect the dignity and independence of all our guests. This is our commitment to Acupuncture Accessibility:
Communication
We are committed to effectively communicating with our guests. We provide, at no charge, auxiliary aids and services which are reasonably necessary to achieve effective communication. We accept Operator Relay Service calls, and Teletypewriter (TTY/TDD) calls through 711, in the same manner as traditional telephonic channels.
Website Access
We update website content with current technologies to ensure full and equal access for persons with disabilities. We strive to meet online usability and design standards, including W3C’s Web Content Accessibility Guidelines for Acupuncture. We adhere to Guidelines 2.1 and the Twenty-First Century Communications and Video Accessibility Act of 2010.
Assistive Devices
Our customers and guests are welcome to use their own personal assistive devices to access our merchandise and services. If an assistive device or technology is incompatible with our facilities, we will work with our customers and guests to provide full and equal access through alternative measures.
Companions and Service Animals
Companions, guide dogs or other service animals are welcome to accompany guests with disabilities while visiting our facility. We will also sensitively, respectfully and discretely provide personal assistance when requested.
Interruption of Services
If services for guests with disabilities are interrupted, we will notify you and provide an expected resumption time.
<strong>Training
Our entire staff receives ongoing and documented training in order to properly communicate with and provide sensitive, helpful and respectful assistance to our customers and guests with disabilities.
<strong>Modification of Policies or Procedures
We will make reasonable modifications to our policies or procedures when it is necessary to provide our customers and guests with full and equal access to our facility, website or communications channels.
We are continuously working to improve the Acupuncture Accessibility of content on our website. If you are looking for mouse and keyboard alternatives, speech recognition software such as Dragon NaturallySpeaking may help you navigate web pages and online services. This software allows the user to move focus around a web page or application screen through voice controls.
Customer Feedback
We actively encourage the participation of all customers and guests in our feedback process. In addition to sharing your comments in person, you may also contact us by:
Mail:
1132 San Marino Dr. Suite 105, San Marcos, CA 92078
Email:
balanceacumedclinic@gmail.com</p>
If you feel that these standards have not been maintained in your situation, please let us know by calling: (760) 896-1883 we gladly accept TRS ca
lls.
